Twilio is a cloud communications software company that enables developers to embed voice, messaging, and email into applications. The organization employs roughly 4,900 people and recently reported 372 hires alongside 377 employee departures, indicating a relatively stable workforce size. Headcount figures point to a balanced mix of technical, go-to-market, and operational talent that supports Twilio’s API-driven product suite and customer base.
Engineering is Twilio’s largest department with about 2,212 employees—just over two-fifths of the entire company—underscoring its focus on product development and platform reliability. Sales and Support make up the next-largest group at 843 employees, followed by Marketing and Product with 528 team members who guide brand positioning and roadmap strategy. Core business functions such as Finance and Administration (306), Business Management (290), Operations (180), and Human Resources (176) provide the infrastructure that supports Twilio’s global operations. Smaller teams in areas like Publishing or Real Estate round out the organizational chart.
Twilio’s workforce is distributed across multiple hubs. San Francisco hosts the largest concentration with around 512 employees, while Denver (255), Bengaluru (237), and Seattle (179) form additional North American and Asia-Pacific engineering and operations centers. New York, Atlanta, Bogotá, Singapore, and Ireland each support between 79 and 144 employees, reflecting Twilio’s strategy of situating talent close to key customer and partner ecosystems. An additional 322 employees work remotely or in smaller regional offices, giving the company flexibility to tap into a broader talent pool.