- Assembled is a workforce management platform that leverages AI to optimize customer support operations, enabling teams to forecast, schedule, and analyze support services effectively.
- In January 2026, Assembled launched an automated schedule generation feature that significantly reduces scheduling time, and previously raised $51 million in Series B funding in May 2022 to enhance product development.
- Assembled has formed a strategic partnership with Five9, allowing the latter to resell Assembled's AI-powered workforce management system, which supports blended workforces of human and AI agents.
- Assembled's ideal buyers are customer support leaders in enterprises looking to streamline operations and reduce manual scheduling burdens, making it a timely solution as organizations increasingly adopt AI-driven technologies.
Assembled's workforce is organized into 11 departments, with Engineering and Sales being the largest, comprising 20 and 18 employees, respectively. Operations follows with 8 employees, indicating a strong focus on technical and sales capabilities. The distribution reflects a balanced functional mix, allowing for effective collaboration across various sectors. Smaller departments such as Community and Social Services and Marketing contribute to the company's diverse operational landscape.
The company's workforce is distributed across 22 locations, with the highest concentration in New York, NY, housing 14 employees, followed by San Francisco, CA, with 11 employees. Other notable locations include Portland, Seattle, and Sunnyvale, each contributing 2 employees. The 'Other' category accounts for 36 employees, indicating a significant remote or distributed workforce. This geographic distribution suggests a strategic approach to talent acquisition across key markets.
