How Many People Work at Dialpad? Headcount and Employee Trends

Dialpad is a cloud communications and artificial-intelligence provider that employs approximately 1,112 people around the world. Recent staffing data shows 167 hires and 87 departures, yielding a net headcount gain and signaling ongoing investment in product development and customer operations. The company serves businesses with voice, video, and contact-center solutions that are designed to integrate AI into everyday conversations and workflows.

Customer-facing functions make up the largest share of Dialpad’s staff: Sales and Support account for roughly 40 % of all employees (444 people). Engineering follows at 299 employees, or about 27 % of headcount, underscoring the firm’s focus on its technology platform. Marketing and Product (107 employees) and Business Management (82 employees) provide a combined 17 % of the workforce, while Finance and Administration (49) and Human Resources (45) handle internal operations. Smaller groups such as Information Technology, Program & Project Management, Operations, and roles classified as Other collectively represent the remaining 9 %. Overall, the distribution reflects a balance between building the product, selling it, and supporting customers.

Dialpad’s team is broadly distributed, with 58 % (645 employees) working remotely or in locations classified as “Other.” Austin, Texas is the largest defined hub at 169 employees, followed by the San Francisco Bay Area with 111 staff members split between San Francisco and San Jose. Additional clusters are located in Vancouver, Argentina, Bangalore, Scottsdale, Metro Manila, and London, each ranging from about a dozen to fifty employees. This mix of North American, South American, Asian, and European talent supports a follow-the-sun operational model and provides access to diverse labor markets.