Twilio is a cloud communications platform provider with a workforce of roughly 4,900 people. Headcount data shows 339 hires alongside 363 departures, illustrating ongoing adjustments as the company scales its messaging, voice, email, and customer-engagement products. Talent is distributed across engineering, customer support, go-to-market, and corporate functions that serve enterprise and developer customers worldwide.
Engineering is the largest group with about 2,219 employees, underscoring the emphasis placed on software development and platform reliability. Sales and Support collectively account for 849 team members who focus on customer acquisition and technical assistance. Marketing and Product teams host 528 employees and work closely with the 306 professionals in Finance and Administration to refine positioning, roadmap, and resource planning. Additional capabilities are provided by Business Management (292), Operations (181), Human Resources (177), Information Technology (172), and Risk, Safety & Compliance (69), supported by 130 staff classified under Other functions.
While Twilio maintains a headquarters presence in San Francisco with 515 employees, the company operates a highly distributed model. The majority of staff—3,191 people—work remotely or from smaller satellite sites categorized as Other. Key U.S. technology hubs include Denver (255) and Seattle (179), complemented by an engineering center in Bengaluru that employs 238 professionals. Regional offices in Bogotá, New York, Singapore, Dublin, and Austin round out the global footprint, highlighting a strategy that places talent close to both customers and technical ecosystems.