Twilio is a cloud communications platform provider that employs roughly 4,900 people worldwide. Recent staffing data shows 369 new hires alongside 432 departures, underscoring active workforce realignment as the company scales its messaging, voice, and customer-engagement products. The organization spans engineering, customer support, go-to-market, and corporate functions that support a global roster of enterprise and developer customers.
Engineering is Twilio’s largest team with about 2,211 employees and accounts for close to half of the total workforce, reflecting the company’s emphasis on software development and platform reliability. Sales and Support make up the next largest cohort at 843 professionals who focus on customer acquisition and technical assistance. Marketing and Product (526) work closely to refine positioning and roadmap, while 306 employees in Finance and Administration oversee internal controls and resource planning. Additional groups such as Business Management (290), Operations (180), Human Resources (176), Information Technology (171), and Risk, Safety & Compliance (68) round out the organization, supported by 129 staff classified under Other functions.
Twilio’s head office presence in San Francisco accounts for 512 employees, but the company maintains a highly distributed footprint. Key technology hubs include Denver (255) and Seattle (179) in the United States, along with an engineering center in Bengaluru, India that houses 237 employees. Latin America is represented by 101 team members in Bogotá, while New York supports 144 staff focused largely on go-to-market roles. Additional regional offices in Singapore (79), Dublin (109), and Atlanta (119) contribute to customer support, sales, and operational coverage. Another 297 employees work in various remote or satellite locations classified as Other, highlighting the company’s flexible approach to talent placement.