Aisera develops AI-driven service desk and customer experience solutions and employs roughly 250 people worldwide. The company added just over 50 new team members while experiencing about 36 departures, resulting in steady net growth and indicating ongoing investment in product innovation and go-to-market execution.
Engineering is Aisera’s largest function with about 107 employees—more than two-fifths of the total workforce—underscoring the organization’s focus on building and refining its AI technology stack. Sales and Support is the next-largest area at roughly 76 people, reflecting a strong emphasis on customer acquisition and retention. Marketing and Product follows with 24 employees, while Business Management, IT, HR, Finance & Administration, Operations, and Quality collectively account for the remaining headcount. The distribution shows a technology-heavy profile balanced by customer-facing and operational roles.
Aisera is headquartered in the San Francisco Bay Area, which hosts around 63 employees. Additional U.S. hubs include New York, Austin, Chicago, Denver, and Miami, while Bengaluru and Hyderabad anchor its presence in India and Toronto represents Canada. A sizable segment—nearly 60% of staff—is classified under “Other,” suggesting a dispersed or remote workforce across smaller domestic and international locations.