- Aisera is a leading provider of agentic AI solutions for enterprises, recognized as a Visionary in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management and a Leader in the IDC MarketScape for General-Purpose Conversational AI Platforms.
- In November 2025, Aisera was acquired by Automation Anywhere, enhancing its capabilities in autonomous IT and expanding its portfolio of self-service agents for IT, HR, and Customer Service.
- Aisera has formed strategic partnerships with Apexon and EMET Group, and its OneTouch Assistant, powered by AiseraGPT, has achieved over 75% auto-resolution rates for customer support queries.
- Aisera's ideal buyers are enterprises seeking to streamline operations and reduce costs through automation, making it a timely solution for organizations looking to enhance efficiency and improve employee satisfaction in the AI-driven landscape.
Aisera's workforce is organized into 12 departments, with Information Technology leading at 32 employees, followed closely by Sales with 29 and Engineering at 25. This distribution reflects a balanced focus on both technical and operational functions, ensuring robust support for product development and customer engagement. The presence of specialized departments such as Community and Social Services and a diverse 'Other' category with 45 employees indicates a commitment to a wide range of operational needs.
The company's geographical presence spans 34 locations, with San Francisco, CA, housing the largest contingent at 15 employees, followed by Palo Alto, CA, with 14. Notably, the 'Other' category accounts for 104 employees, suggesting a significant remote or distributed workforce. This distribution highlights Aisera's strategic focus on key tech hubs while maintaining a flexible operational model across various regions.
