- 8x8, Inc. is a leading global business communications platform provider, specializing in AI-driven customer experience solutions and unified communications, with a strong market presence as evidenced by a revenue of $184 million in Q2 2026.
- In April 2026, 8x8 launched the 8x8 AI Studio, a native AI development environment that enables teams to build and deploy AI agents using natural language, enhancing their platform for customer experience (CX).
- The company has seen early adoption of its AI Studio by dozens of customers across more than 15 verticals, indicating a diverse clientele that values customized AI solutions over off-the-shelf products.
- 8x8's ideal buyers are enterprises seeking to enhance customer engagement through intelligent automation, addressing pain points related to service friction and the need for scalable AI solutions in their operations.
Sales and Support is the largest functional area with 434 employees, accounting for about one-third of the workforce and underscoring the importance of customer engagement. Engineering follows closely with 306 employees, illustrating the technical depth required to build and maintain 8x8’s communications platform. Marketing and Product (112 employees) and Finance and Administration (93) provide critical go-to-market and operational support. Smaller yet essential teams—including Operations, Business Management, IT, Human Resources, Program & Project Management, and an Other category—collectively round out the remaining headcount and help keep the business running efficiently.
8x8’s employees are widely distributed, with 824 individuals working in locations outside of the company’s primary office hubs. Within the United States, California is a focal point: San Jose, Santa Clara, Sunnyvale, and the wider San Francisco Bay Area together employ more than 270 people. Internationally, London hosts 57 employees, while Cluj-Napoca, Metro Manila, and Singapore contribute additional regional engineering, support, and business functions. This geographic spread allows 8x8 to maintain a global presence and provide around-the-clock service to its customer base.
