- Amica Mutual Insurance, headquartered in Lincoln, Rhode Island, specializes in property and casualty insurance, recently achieving the top ranking in both Homeowners and Renters Insurance categories in the J.D. Power 2025 U.S. Home Insurance Study.
- In 2025, Amica announced leadership changes with Ted Murphy retiring after 45 years and Sam Palmisano stepping in as COO, indicating a strategic shift in management as the company continues to focus on growth and innovation.
- Amica has a strong customer base in the northeastern United States, highlighted by its recent recognition for excellence in customer satisfaction across multiple insurance categories, showcasing its commitment to quality service.
- Ideal buyers for Amica include homeowners and renters seeking reliable insurance solutions, as the company addresses pain points in coverage offerings and customer service, making it a key player in the competitive insurance landscape.
Amica Mutual Insurance operates with a diverse departmental structure comprising 18 distinct areas. The largest department is Operations, employing 493 individuals, followed by Sales with 265 employees. Information Technology also plays a significant role with 168 staff members. This distribution indicates a strong focus on operational efficiency and customer engagement, while also maintaining a balanced presence in technology and support functions.
The company is geographically distributed across 205 locations, with the highest concentration in Lincoln, RI, housing 558 employees. Other notable locations include Providence, RI with 30 employees, and Frisco, TX with 28. The 'Other' category accounts for a substantial 758 employees, indicating a broad geographic reach and a potential for remote or distributed work arrangements, while still maintaining a strong presence in its headquarters.
