- Calabrio is a workforce and conversation intelligence company based in Minneapolis, specializing in customer engagement software that includes call recording, quality management, and performance management, positioning itself as a leader in the B2B software market.
- In January 2026, Calabrio launched the Omni Agent Intelligence feature within its Calabrio ONE platform, providing a vendor-agnostic view of quality performance across human and AI agents, enhancing its product offerings in the workforce optimization space.
- Calabrio's solutions are utilized by various organizations across multiple sectors, supporting contact center as a service (CCaaS) and customer relationship management (CRM) platforms, which allows them to unify quality assessments for improved customer service.
- The ideal buyer for Calabrio's solutions includes customer service leaders and operations managers who face challenges in managing hybrid workforces of human and AI agents, as the company's offerings help streamline performance evaluation and enhance customer interactions.
Calabrio's workforce is organized into 15 departments, with notable strength in Sales, Information Technology, and Operations, which collectively account for 178 employees. Sales leads with 62 personnel, followed closely by Information Technology at 61 and Operations at 55. This distribution indicates a balanced approach to both customer-facing and technical functions, supporting the company's software development initiatives.
Calabrio operates across 55 locations, with a significant concentration in Minneapolis, Minnesota, which houses 134 employees. Other notable locations include San Francisco, Austin, Dallas, and Denver, each contributing a smaller number of staff. The 'Other' category, comprising 188 employees, suggests a distributed workforce model, allowing for flexibility and remote work arrangements across various regions.
