- Digital Onboarding is a Boston-based SaaS company that provides a digital engagement platform designed to enhance customer activation and retention for financial institutions, serving over 170 banks and credit unions.
- In 2025, Digital Onboarding was recognized on the Inc. 5000 list of fastest-growing private companies and secured $58 million in growth investment from Volition Capital to strengthen its market position.
- The company has partnered with Nymbus to enhance customer engagement and retention for community banks and credit unions, addressing high attrition rates and promoting early service adoption.
- Digital Onboarding's ideal buyers are financial institutions looking to reduce customer attrition and increase engagement, as they offer solutions that significantly improve account activation and retention rates.
Digital Onboarding comprises ten departments with a total workforce of 60 employees. The largest departments include Sales, with 9 employees, and Operations, Information Technology, and Community and Social Services, each with 5 employees. This distribution indicates a balanced focus on both client-facing and technical functions, supporting the company's software development initiatives. The presence of smaller teams in Finance, Executive, and Marketing suggests a streamlined management structure.
The company operates across 14 locations, with the largest presence in Boston, MA, housing 4 employees, followed by Chicago, IL, and New York, NY, each contributing 2 employees. The significant count of 'Other' locations, totaling 21, reflects a distributed workforce model, allowing for flexibility and remote operations. This geographic distribution indicates a strategic approach to talent acquisition, enabling the company to tap into diverse markets while maintaining a concentrated presence in key urban centers.
