- First Due is a leading all-in-one software platform for fire and EMS agencies, recognized for its innovative solutions and named to Government Technology's 2026 GovTech 100 for the second consecutive year.
- In August 2025, First Due secured a $355 million strategic investment led by JMI Equity to accelerate innovation in public safety software, further solidifying its market position.
- The company serves over 3,000 agencies, including major customers like the State of Michigan and the City of Charlotte, and has recently partnered with Air Methods to enhance clinical education for EMS providers.
- First Due's ideal buyers are public safety agencies seeking to improve operational efficiency and data management, addressing the challenges of legacy systems and increasing call volumes in the sector.
First Due's workforce is structured across 11 departments, with Operations leading at 47 employees, followed by Sales with 24 and Information Technology housing 14 staff members. This distribution indicates a strong emphasis on operational efficiency and sales capabilities, essential for driving growth in the software development sector. The presence of diverse functions, including Engineering and Community and Social Services, reflects the company's commitment to a well-rounded organizational structure.
The company operates across 52 locations, with a significant concentration in New York, NY, and Garden City, NY, each hosting 5 employees. Other notable locations include Lakeville, MN, with 4 employees, and several sites in California and Minnesota. The 'Other' category accounts for 91 employees, indicating a distributed workforce model that supports remote operations and flexibility across various regions.
