- Fixify is an AI-native IT automation provider that enhances help desk operations, achieving 16x faster ticket resolution times through automation, as highlighted in their 2026 IT Help Desk Benchmark Report.
- In the past year, Fixify secured $25 million in Series A funding to expand its operations and recently established a new EU Centre of Excellence in Cork, Ireland, creating 50 high-tech jobs.
- The company serves over 30 organizations, with key insights from their report indicating that 22% of help desk tickets cause productivity blockages, particularly in larger companies.
- Fixify's ideal buyers are IT leaders in medium to large enterprises who seek to improve help desk efficiency and employee satisfaction, addressing the common pain point of slow ticket resolution and user frustration.
Fixify's workforce is organized into nine distinct departments, with Information Technology leading at eight employees, followed closely by Operations and Sales, each with four employees. The presence of smaller teams in Community and Social Services, Marketing, and Engineering indicates a balanced approach to functional diversity. The overall structure reflects a strategic emphasis on technology and operational efficiency, supporting the company's software development objectives.
The company's workforce is distributed across four locations, with the largest concentration in Herndon, VA, housing six employees. Other significant locations include San Francisco, CA, Washington, D.C., and Bethesda, MD, each contributing one employee. The 'Other' category encompasses a substantial portion of the workforce, suggesting a flexible, remote work model that allows for geographic diversity while maintaining a centralized operational framework.
