- Medallia Inc., headquartered in Tysons, Virginia, is a global leader in customer and employee experience, recognized for its ability to unify customer signals into actionable insights, as evidenced by its position as a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms.
- In the past year, Medallia launched a new Services Partner Program aimed at enhancing collaboration with its global ecosystem of service partners, which was highlighted during the Experience '26 event in Las Vegas.
- Key partnerships include collaborations with major firms such as Deloitte Digital, Ipsos, and KPMG, which play a crucial role in driving experience-led transformation for organizations.
- Medallia's ideal buyers are organizations seeking to improve customer experience management; they address the gap between brand perception and consumer reality, as highlighted in their 2026 State of Customer Experience Report, where only 17% of consumers agreed that CX is improving despite 66% of brands believing it is.
Medallia's workforce is organized across 15 departments, with a notable concentration in Operations, which employs 243 individuals. Engineering and Information Technology follow with headcounts of 148 and 132, respectively, indicating a strong emphasis on technical capabilities. The balance of departments reflects a diverse functional structure, supporting both operational and strategic objectives.
The company's geographic distribution spans 113 locations, with significant headcounts in San Francisco, CA (64 employees), Palo Alto, CA (60), and New York, NY (49). The 'Other' category accounts for 701 employees, illustrating a remote or distributed workforce model. This distribution suggests a strategic focus on key tech hubs while maintaining a broad operational footprint across various regions.
