- Serval is an AI-powered software development company based in San Francisco, specializing in enterprise automation and service management, recently achieving a valuation of $1 billion after a rapid growth trajectory.
- In December 2025, Serval raised $75 million in Series B funding led by Sequoia, bringing its total capital raised to $127 million and marking a 500% revenue growth since its previous funding round.
- The company is expanding its deployment beyond IT into HR, Finance, and Legal sectors, automating over 50% of customer tickets and displacing legacy systems.
- Serval's ideal buyers are operational teams within enterprises looking to streamline processes and enhance efficiency through automation, making it a compelling solution for organizations facing challenges with traditional service management platforms.
Serval operates with a diverse departmental structure, comprising five distinct areas. The Information Technology department is the largest, with seven employees, followed by Sales with three. This balanced mix indicates a strong focus on technical support and client engagement, while Engineering, Operations, and Other departments collectively account for five employees, reflecting a streamlined operational model.
The company's workforce is distributed across five locations, with San Mateo, CA, housing the largest group of four employees. Other notable locations include Raleigh, NC, and San Francisco, CA, each with one employee. The presence of seven employees categorized under 'Other' suggests a significant remote or distributed work model, enhancing geographic flexibility while maintaining a concentrated operational base in California.
