- Sprinklr (NYSE: CXM) is a leading AI-native Unified Customer Experience Management (Unified-CXM) platform, recognized as a leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms.
- In April 2026, Sprinklr launched its Spring '26 Release (26.4), introducing advanced AI capabilities, including agentic and copilot features, precision listening, and governed automation.
- The company serves notable clients such as Aramex and Acer, leveraging its platform to enhance customer experience through AI-powered solutions.
- Sprinklr's ideal buyers are enterprise-level marketing and customer service teams seeking to improve customer engagement and operational efficiency through AI-driven insights and automation.
The largest share of Sprinklr’s employees—about 668 people—sit within Sales and Support, reflecting the importance of customer-facing roles in the company’s go-to-market motion. Engineering is the next-largest function at 337 employees, followed by Marketing and Product with 303 team members, indicating a balanced investment in product development and market engagement. Business Management, Finance and Administration, Human Resources, Program and Project Management, Consulting, and Information Technology collectively account for roughly one quarter of total staff, supporting core operational and advisory needs. Aggregate figures show 198 recent new hires company-wide, though departmental breakdowns of those additions were not disclosed.
Sprinklr’s talent is distributed across several regional hubs. Approximately 1050 employees are classified under “Other,” a category that includes remote staff and smaller satellite offices. Outside of that group, key concentrations appear in Bengaluru, India (158 employees) and Austin, Texas (130 employees), illustrating the firm’s dual presence in major technology corridors in Asia and the United States. New York City, home to Sprinklr’s corporate headquarters, hosts 113 employees, while London supports 73 team members serving European accounts. Additional clusters can be found in Gurgaon, Dubai, San Francisco, Chicago, and Delhi, reflecting a strategy of situating teams near both customers and pools of technical talent.
