How Many People Work at Upgrade? Headcount and Employee Trends

Upgrade, Inc. is a financial services company that provides consumer credit, banking, and payment products through a digital-first platform. The organization employs approximately 580 people and reports virtually no attrition, suggesting strong employee retention. With only a handful of recent hires, the team size has remained stable, allowing the business to focus on operational efficiency while continuing to serve its growing customer base.

Engineering is Upgrade’s largest department with roughly 145 team members, underscoring the company’s emphasis on building and maintaining its technology stack. Finance & Administration follows with about 112 employees who manage the firm’s financial controls and corporate functions. Sales & Support (88 employees) and Marketing & Product (40 employees) handle customer acquisition, servicing, and product development, while Operations, IT, and Human Resources collectively account for more than 80 staff members. Smaller yet critical groups such as Business Management, Risk/Safety/Compliance, and an "Other" category round out the structure, illustrating a balanced mix of technical, customer-facing, and governance roles.

Upgrade’s largest employee hub is Phoenix, Arizona, home to roughly 157 team members, reflecting the city’s growing status as a fintech operations center. The San Francisco office, with about 110 employees, continues to serve as a strategic location for product and corporate leadership. Additional U.S. presence spans Atlanta, Denver, Fremont, Irvine, and New York, indicating a distributed domestic footprint. Outside the United States, Montreal and Toronto collectively host more than 40 employees, while an "Other" category of 225 professionals highlights a significant remote or satellite workforce that supports Upgrade’s nationwide customer base.