Upgrade is a consumer-focused fintech platform that offers personal loans, credit lines, and the Upgrade Card. The company employs roughly 580 people and has maintained a stable workforce, adding only a handful of new hires while recording no reported attrition. This steady headcount suggests a period of consolidation after several years of rapid expansion, allowing the organization to focus on operational efficiency and product refinement.
Engineering is Upgrade’s largest team with about 145 employees, highlighting the company’s investment in product development and technology infrastructure. Finance & Administration follows with 112 employees, reflecting the requirements of operating a regulated lending business. Revenue-generating and customer-facing functions are anchored by 88 employees in Sales & Support, while Marketing & Product, Operations, and IT collectively account for just over 100 professionals. Human Resources and Risk, Safety & Compliance round out the organizational chart, and a separate “Other” bucket of 45 employees captures roles that span multiple functions. With only four total hires in the past year and no recorded departures, movement between departments has been limited.
Upgrade’s workforce is geographically diverse but concentrated in a handful of hubs. Approximately 42 % of employees fall into an “Other” category that includes fully remote staff across the United States and Canada. Among specific sites, Phoenix hosts the largest office with 137 employees, followed by the San Francisco headquarters at 110. Montreal, Toronto, and Atlanta collectively house more than 60 employees, providing access to engineering and customer support talent. Smaller teams operate in New York, Denver, Irvine, and Fremont, each with fewer than 10 employees, and the company reported minimal hiring activity and no attrition across all locations.