- Upgrade, Inc. is a leading U.S. consumer fintech platform that provides affordable and responsible credit and banking products, having delivered over $42 billion in credit to more than 7.5 million customers since its founding in 2017.
- In the past year, Upgrade raised $165 million in a Series G funding round led by Neuberger Berman, expanded its credit facility from $150 million to $250 million, and acquired Uplift for $100 million, rebranding its BNPL solution to Flex Pay.
- Upgrade's products are utilized by over 750 travel and retail brands, enhancing customer engagement and loyalty through its Flex Pay solution.
- Upgrade's ideal buyers are mainstream consumers seeking accessible credit solutions, and with its anticipated IPO in the next 12–18 months, sales teams should focus on the growing demand for transparent and user-friendly financial products.
Engineering is Upgrade’s largest department with roughly 145 team members, underscoring the company’s emphasis on building and maintaining its technology stack. Finance & Administration follows with about 112 employees who manage the firm’s financial controls and corporate functions. Sales & Support (88 employees) and Marketing & Product (40 employees) handle customer acquisition, servicing, and product development, while Operations, IT, and Human Resources collectively account for more than 80 staff members. Smaller yet critical groups such as Business Management, Risk/Safety/Compliance, and an "Other" category round out the structure, illustrating a balanced mix of technical, customer-facing, and governance roles.
Upgrade’s largest employee hub is Phoenix, Arizona, home to roughly 157 team members, reflecting the city’s growing status as a fintech operations center. The San Francisco office, with about 110 employees, continues to serve as a strategic location for product and corporate leadership. Additional U.S. presence spans Atlanta, Denver, Fremont, Irvine, and New York, indicating a distributed domestic footprint. Outside the United States, Montreal and Toronto collectively host more than 40 employees, while an "Other" category of 225 professionals highlights a significant remote or satellite workforce that supports Upgrade’s nationwide customer base.
