Executives/EXL Service CEO
Rohit Kapoor, CEO of EXL Service

Who is the CEO of EXL Service in 2026?

Rohit Kapoor is the Chief Executive Officer and Chairman of EXL Service. Rohit has held the CEO seat since 2012, and was previously Vice President at Bank of America.

Updated September 24, 2026
Time in seat
14 years
CEO since 2012
Years at company
27 years
Joined EXL April 1999
Career span
35 years
First recorded role July 1991
Summary
  • Rohit Kapoor co-founded EXL Service in April 1999 and has been CEO since 2012.
  • Rohit Kapoor was Business Head at Deutsche Bank from January 1999 to April 2000.
  • Rohit Kapoor sat on the board of CA Technologies from April 2011 to November 2018.

Current company

EXL Service

EXL Service is an American multinational professional services.

Business Consulting and ServicesHeadquartered in New York CityFounded 1999Nasdaq: EXLS

Source: Wikidata

Career and education

Rohit Kapoor joined EXL in April 1999 and has been CEO since 2012. Before EXL Service, Rohit was Vice President at Bank of America from July 1991 until December 1998.

Career

  1. EXL1999 to present
    • Chairman & Chief Executive OfficerApril 2024 to present
    • Vice Chairman & CEOApril 2008 to April 2024
    • COOFebruary 2007 to April 2008
    • CFOJune 2006 to February 2007
    • Co-FounderApril 1999 to October 2006
  2. CA Technologies2011 to 2018
    • Board Director
  3. Deutsche Bank1999 to 2000
    • Business Head
  4. Bank of America1991 to 1998
    • Vice President

Sources: LinkedIn profile

Education

Indian Institute of Management, Ahmedabad, MBA, Finance & MarketingIndian Institute of Technology, Delhi, BTech, Mechanical EngineeringThe Doon School, High SchoolSource

Decision makers by function

570+ decision makers at EXL Service in Unify, vice president level and above. Choose a function to see who leads it.

Decision maker preview

Top decision makers at EXL Service

Vice president level and above, most senior first
Raghav JaggiExecutive Vice President · USA@exlservice.com
Shirley MacbethChief Marketing Officer · USA@exlservice.com
Jeff PankowSenior Vice President, Strategic Accounts · USA@exlservice.com
Manoj MadhusudananSVP and International Growth Markets Leader - APAC and Middle East · IND@exlservice.com
See every decision maker at EXL Service

Unlock every decision maker at EXL Service

Get verified profiles, contact data, and live buying signals in Unify.

Leadership team at EXL Service

Rohit Kapoor leads a leadership team of 8 published executives. The most recent appointment is Vikas Bhalla as President and Head of AI Services and Operations, in seat since 2025.

Most senior 5 of 8

NameTitleIn seat since
Rohit KapoorChairman and CEO2012
Maurizio NicolelliExecutive Vice President and Chief Financial OfficerFebruary 2020
Ajay AyyappanExecutive Vice President, General Counsel and Corporate SecretaryFebruary 2023
Pamela HarrisonExecutive Vice President and Chief Human Resources OfficerJune 2023
Vikas BhallaPresident and Head of AI Services and Operations2025

Sources: EXL Service 2026 DEF 14A

Frequently asked questions

Who is the CEO of EXL Service?

Rohit Kapoor is the Chief Executive Officer and Chairman of EXL Service. Rohit has held the CEO seat since 2012, and was previously Vice President at Bank of America.

When did Rohit Kapoor become CEO of EXL Service?

Rohit Kapoor has been CEO of EXL Service since 2012, according to LinkedIn profile.

What did Rohit Kapoor do before EXL Service?

Rohit Kapoor was Vice President at Bank of America from July 1991 until December 1998, according to LinkedIn profile.

How long has Rohit Kapoor been CEO of EXL Service?

Rohit Kapoor has been CEO of EXL Service for 14 years, since 2012.

Who else leads EXL Service?

Maurizio Nicolelli (Executive Vice President and Chief Financial Officer), Ajay Ayyappan (Executive Vice President, General Counsel and Corporate Secretary), Pamela Harrison (Executive Vice President and Chief Human Resources Officer), Vikas Bhalla (President and Head of AI Services and Operations), and 3 more. Source: EXL Service 2026 DEF 14A.

Reach EXL Service's decision makers

570+ leaders at vice president level and above, with verified work emails and phone numbers in Unify.

Methodology

The seat holder is identified in Unify's professional profile dataset, then confirmed against the company's published leadership page, its SEC filings, and Wikipedia before publication. Career and education rows carry the public document they were taken from. Leadership team membership follows the company's own leadership page; in-seat dates come from filings where available and otherwise from the profile record. Company figures are read from the Unify headcount page for the same company and are profile coverage measures, never company-reported workforce totals. The employee preview lists vice president and senior vice president level profiles by department. No personal contact details are published.

Identity confirmed against Wikipedia, EXL Service. Last verified: September 24, 2026.