Executives/ServiceNow CEO
Bill McDermott, CEO of ServiceNow

Who is the CEO of ServiceNow in 2026?

Bill McDermott is the Chief Executive Officer and Chairman of ServiceNow. Bill has held the CEO seat since January 2020, and was previously CEO at SAP.

Updated September 23, 2026
Time in seat
6 years
CEO since January 2020
Roles at company
3 roles
At ServiceNow since November 2019
Career span
43 years
First recorded role January 1983
Summary
  • Bill McDermott rose through ServiceNow: President and CEO from November 2019, before taking the CEO seat in January 2020.
  • Bill McDermott sits on the boards of Figma and Intuit.
  • Bill McDermott was President at Gartner from January 2000 to January 2001.

Current company

ServiceNow

ServiceNow is an American technology company.

enterprise softwareHeadquartered in Santa ClaraFounded 2004NYSE: NOW

Source: Wikidata
View ServiceNow headcount

Career and education

Bill McDermott joined ServiceNow in November 2019 and has been CEO since January 2020. Before ServiceNow, Bill was CEO at SAP from January 2010 until October 2019.

Career

  1. ServiceNow2019 to present
    • Chairman and CEOOctober 2022 to present
    • Board MemberNovember 2019 to present
    • President and CEONovember 2019 to October 2022
  2. Intuit2026 to present
    • Board Member
  3. Figma2025 to present
    • Board Member
  4. Zoom2022 to 2026
    • Board Member
  5. Fisker2020 to 2023
    • Board Member
  6. Secureworks2016 to 2019
    • Board Member
  7. SAP2010 to 2019
    • CEO
  8. Ansys2007 to 2019
    • Board Member
  9. Under Armour2005 to 2019
    • Board Member
  10. Gartner2000 to 2001
    • President
  11. Xerox1983 to 2000
    • Division President and Corporate Officer

Sources: LinkedIn profile

Education

Dowling College, Bachelor's degreeNorthwestern University - Kellogg School of Management, Master of Business Administration (MBA)The Wharton School, Executive Development ProgramSource

Decision makers by function

530+ decision makers at ServiceNow in Unify, vice president level and above. Choose a function to see who leads it.

Decision maker preview

Top decision makers at ServiceNow

Vice president level and above, most senior first
Vijay KotuChief Analytics Officer · USA@servicenow.com
Simon CoxChief Transformation Officer · GBR@servicenow.com
Julius ChenGroup Vice President, Legal · USA@servicenow.com
Krishna C GidwaniChief Strategy Officer · USA@servicenow.com
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Leadership team at ServiceNow

Bill McDermott leads a leadership team of 6 published executives. The most recent appointment is Hossein Nowbar as President, Chief Legal Officer and Secretary, in seat since December 2025.

Most senior 5 of 6

NameTitleIn seat since
Bill McDermott (William R. McDermott)Chairman and Chief Executive OfficerJanuary 2020
Gina MastantuonoPresident and Chief Financial OfficerJanuary 2020
Amit ZaveryPresident, Chief Product Officer and Chief Operating OfficerNovember 2024
Hossein NowbarPresident, Chief Legal Officer and SecretaryDecember 2025
Jacqueline CanneyChief People and AI Enablement OfficerJanuary 2025

Sources: ServiceNow 2026 DEF 14A

Frequently asked questions

Who is the CEO of ServiceNow?

Bill McDermott is the Chief Executive Officer and Chairman of ServiceNow. Bill has held the CEO seat since January 2020, and was previously CEO at SAP.

When did Bill McDermott become CEO of ServiceNow?

Bill McDermott has been CEO of ServiceNow since January 2020, according to LinkedIn profile.

What did Bill McDermott do before ServiceNow?

Bill McDermott was CEO at SAP from January 2010 until October 2019, according to LinkedIn profile.

How long has Bill McDermott been CEO of ServiceNow?

Bill McDermott has been CEO of ServiceNow for 6 years, since January 2020.

Who else leads ServiceNow?

Gina Mastantuono (President and Chief Financial Officer), Amit Zavery (President, Chief Product Officer and Chief Operating Officer), Hossein Nowbar (President, Chief Legal Officer and Secretary), Jacqueline Canney (Chief People and AI Enablement Officer), and 1 more. Source: ServiceNow 2026 DEF 14A.

Reach ServiceNow's decision makers

530+ leaders at vice president level and above, with verified work emails and phone numbers in Unify.

Methodology

The seat holder is identified in Unify's professional profile dataset, then confirmed against the company's published leadership page, its SEC filings, and Wikipedia before publication. Career and education rows carry the public document they were taken from. Leadership team membership follows the company's own leadership page; in-seat dates come from filings where available and otherwise from the profile record. Company figures are read from the Unify headcount page for the same company and are profile coverage measures, never company-reported workforce totals. The employee preview lists vice president and senior vice president level profiles by department. No personal contact details are published.

Identity confirmed against Wikipedia, ServiceNow. Last verified: September 23, 2026.