Executives/Talkdesk CEO
Tiago Paiva, CEO of Talkdesk

Who is the CEO of Talkdesk in 2026?

Tiago Paiva is the Chief Executive Officer and Founder of Talkdesk. Tiago has held the CEO seat since 2011, and was previously Developer at Procter & Gamble.

Updated September 24, 2026
Time in seat
15 years
CEO since 2011
Years at company
14 years
Joined Talkdesk October 2011
Career span
17 years
First recorded role July 2009
Summary
  • Tiago Paiva founded Talkdesk in October 2011 and has led it as CEO ever since.
  • Tiago Paiva holds a BSc, BSc, Network and Telecommunications and a MSc, MSc, Network and Telecommunications from Instituto Superior Técnico and a MSc, MSc, Computer Science from KTH Royal Institute of Technology.

Current company

Talkdesk

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA) - a new category and platform designed to automate the full complexity of modern customer journeys.

Software DevelopmentHeadquartered in San FranciscoFounded 2011Private company

Source: Talkdesk on LinkedIn

Career and education

Tiago Paiva has been CEO of Talkdesk since 2011. Before Talkdesk, Tiago was Developer at Procter & Gamble from July 2009 until January 2010.

Career

  1. Talkdesk2011 to present
    • Founder and CEO
  2. Procter & Gamble2009 to 2010
    • Developer

Sources: LinkedIn profile

Education

Instituto Superior Técnico, BSc, BSc, Network and TelecommunicationsInstituto Superior Técnico, MSc, MSc, Network and TelecommunicationsKTH Royal Institute of Technology, MSc, MSc, Computer ScienceSource

Decision makers by function

50+ decision makers at Talkdesk in Unify, vice president level and above. Choose a function to see who leads it.

Decision maker preview

Top decision makers at Talkdesk

Vice president level and above, most senior first
Jennifer McDonaldSenior Vice President Americas · USA@talkdesk.com
Brendan CurleyVice President of Sales · USA@talkdesk.com
Srinivas MadhiRegional Vice President, Asia Pacific · AUS@talkdesk.com
Sridhar GaddipatiVice President, Engineering · IND@talkdesk.com
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Leadership team at Talkdesk

Tiago Paiva leads a leadership team of 5 published executives.

Executive leadership

NameTitleIn seat since
Tiago PaivaChief Executive Officer and Founder2011
David MiddlerChief Legal OfficerNot stated
Munil ShahChief Product, Technology, and Customer OfficerNot stated
Neville LetzerichChief Marketing OfficerNot stated
Shauna GeraghtyHead of Global People and TalentNot stated

Sources: Talkdesk leadership page

Frequently asked questions

Who is the CEO of Talkdesk?

Tiago Paiva is the Chief Executive Officer and Founder of Talkdesk. Tiago has held the CEO seat since 2011, and was previously Developer at Procter & Gamble.

When did Tiago Paiva become CEO of Talkdesk?

Tiago Paiva has been CEO of Talkdesk since 2011, according to LinkedIn profile.

What did Tiago Paiva do before Talkdesk?

Tiago Paiva was Developer at Procter & Gamble from July 2009 until January 2010, according to LinkedIn profile.

How long has Tiago Paiva been CEO of Talkdesk?

Tiago Paiva has been CEO of Talkdesk for 15 years, since 2011.

Who else leads Talkdesk?

David Middler (Chief Legal Officer), Munil Shah (Chief Product, Technology, and Customer Officer), Neville Letzerich (Chief Marketing Officer), Shauna Geraghty (Head of Global People and Talent). Source: Talkdesk leadership page.

Reach Talkdesk's decision makers

50+ leaders at vice president level and above, with verified work emails and phone numbers in Unify.

Methodology

The seat holder is identified in Unify's professional profile dataset, then confirmed against the company's published leadership page, its SEC filings, and Wikipedia before publication. Career and education rows carry the public document they were taken from. Leadership team membership follows the company's own leadership page; in-seat dates come from filings where available and otherwise from the profile record. Company figures are read from the Unify headcount page for the same company and are profile coverage measures, never company-reported workforce totals. The employee preview lists vice president and senior vice president level profiles by department. No personal contact details are published.

Identity confirmed against Talkdesk on LinkedIn. Last verified: September 24, 2026.