- AmplifAI is an AI-powered contact center platform headquartered in Plano, Texas, that unifies data from various sources to enhance customer experience and agent performance.
- In September 2025, AmplifAI raised $33.7 million in Series B funding led by CVS Health Ventures to further develop its platform that integrates human and AI agent performance.
- The company serves over 10,000 CX teams and has notable partnerships with CVS Health Ventures, LiveOak Ventures, and Dallas Venture Partners, emphasizing its strong market presence.
- AmplifAI's ideal buyers are contact center leaders looking to reduce costs while improving customer loyalty and retention, making it a critical solution for organizations facing increasing operational pressures.
AmplifAI's workforce is organized into 11 departments, with Operations being the largest at 13 employees, followed by Community and Social Services with 8 employees. Engineering, Information Technology, and Education departments contribute to the technical and support functions, each with 4, 3, and 3 employees respectively. The balance across departments indicates a focus on operational efficiency and community engagement, while also maintaining essential technical capabilities.
The company operates across 11 locations, with the highest headcount in Richardson, TX at 6 employees, followed closely by Plano, TX with 4 employees. Austin, TX adds 3 employees to the mix, showcasing a concentration in Texas. The 'Other' category, comprising 25 employees, indicates a distributed workforce model, allowing for flexibility and a broad geographic reach across the United States.
