How Many People Work at Egain? Headcount and Employee Trends

eGain Corporation develops cloud-based customer engagement and knowledge management software and employs approximately 313 people worldwide. Recent talent data shows 27 new hires and 50 departures, indicating a modest contraction in overall staff size. Despite the net decrease, the company maintains a balanced mix of technical, commercial, and corporate roles that support its software-as-a-service operations.

Engineering is the largest function at eGain with 111 employees, underscoring the organization’s focus on product development and platform reliability. Sales and Support follows with 72 team members who manage client acquisition and customer success. Marketing and Product (30 employees) as well as Business Management, Finance and Administration, and Information Technology collectively account for a significant portion of the remaining workforce, while smaller teams in Program and Project Management, Human Resources, and Consulting round out the organization. This distribution highlights an emphasis on both innovation and customer-facing activities.

Employee data indicates a geographically distributed workforce. Roughly half of all staff (158 people) are listed under "Other" locations, suggesting a sizable remote or dispersed population. The largest defined office is in San Francisco, CA, with 91 employees. Additional hubs include Pune in India (28 employees) and Tampa, FL (14 employees), while smaller clusters operate from London in the UK, Reading in the UK, and several U.S. cities such as Miami, Austin, Las Vegas, and Minneapolis. This spread supports eGain’s ability to serve clients across multiple regions and time zones.