Egain is a publicly listed customer engagement and knowledge management software provider with a global workforce of about 300 people. Recent staffing data shows 30 new hires balanced against 51 departures, producing a slight contraction while maintaining a stable core team. The company’s talent strategy centers on product development, customer success, and a dispersed remote-friendly model that supports operations across North America, Europe, and Asia.
Engineering is Egain’s largest group at 111 employees, making up roughly one-third of total headcount and underscoring the technical focus required for its SaaS platform. Sales and Support follows with 72 employees, reflecting the importance of customer acquisition and day-to-day client assistance. Marketing and Product (30 employees) and Business Management (21 employees) form the next tier, while Finance & Administration, IT, Program & Project Management, HR, and Consulting collectively account for just over 100 specialists. This balanced distribution suggests an emphasis on product innovation supported by customer-facing and operational teams.
Egain’s staff is concentrated in the San Francisco Bay Area, which hosts 86 employees and serves as corporate headquarters. A sizable remote or unclassified segment of 163 employees illustrates the company’s flexible work model. Outside the United States, Pune, India is the largest single international hub with 28 team members, complemented by smaller clusters in Tampa, London, Reading, Austin, Las Vegas, Miami, and Minneapolis-St. Paul. This geographic spread enables round-the-clock development and support coverage across major regions.