- FireHydrant is an incident management platform founded in 2018, specializing in AI-powered solutions for IT operations and incident response, and was recently acquired by Freshworks in December 2025.
- In the past year, FireHydrant has transitioned to being part of Freshworks, enhancing its capabilities in IT service management and operations through this acquisition.
- Key customers include industry leaders such as Palo Alto Networks, BP, and Qlik, showcasing its relevance across various sectors in technology and software development.
- FireHydrant's ideal buyers are IT and DevOps teams seeking to streamline incident response processes and improve operational reliability, making it a critical tool for organizations aiming to enhance their service operations.
FireHydrant's workforce is organized into eight departments, with Sales being the largest at 14 employees, followed by Engineering with 6. Community and Social Services, along with Information Technology, both contribute 4 employees each. This distribution indicates a strong emphasis on sales and technical support, while smaller departments like Operations and Administrative suggest a lean operational structure.
The company operates across 11 locations, with the highest headcounts found in Washington, D.C., and San Francisco, each hosting 2 employees. Other notable locations include Irvine, CA, and various cities in Massachusetts, each contributing 1 employee. The presence of 'Other' locations, accounting for 22 employees, indicates a significant remote or distributed workforce, highlighting FireHydrant's flexibility in geographic operations.
