- Gladly is a software development company based in San Francisco, California, specializing in AI-driven customer service solutions that enhance customer experience and operational efficiency.
- In the past year, Gladly has launched new integrations with platforms like Shopify and BigCommerce, and introduced features such as the Improvement Opportunities Dashboard to optimize customer service performance.
- Notable customers leveraging Gladly's platform include Ralph Lauren, Ulta, and Zenni Optical, recognized for their superior customer service capabilities in Newsweek's 2026 rankings.
- Gladly's ideal buyer is mid to large-sized retail and service organizations looking to automate customer support processes, improve response times, and enhance overall customer satisfaction through AI technology.
Gladly's workforce is organized into 11 departments, with a total headcount of 178 employees. The largest department is Sales, comprising 27 employees, followed closely by Engineering with 23 employees. Marketing and Community and Social Services also contribute significantly with 17 and 16 employees, respectively. This distribution indicates a strong emphasis on customer-facing roles while maintaining essential operational and technical support.
The company's geographic presence spans 26 locations, with a notable concentration in San Francisco, California, housing 34 employees. Other key locations include Madison, Wisconsin, with 4 employees, and several cities like New York, Los Angeles, and Chicago, each contributing 2 employees. The 'Other' category accounts for 78 employees, suggesting a distributed workforce model that supports remote operations across various regions.
