How Many People Work at Intercom? Headcount and Employee Trends

Intercom, a customer-messaging software provider, employs just under 1,000 people worldwide. Recent staffing data shows 153 net new hires versus 71 departures, indicating measured yet continued growth. The company’s headcount mix reflects a balance between product development, go-to-market, and operational roles designed to support its SaaS platform.

Sales and Support is the largest group at 293 employees, underscoring the emphasis Intercom places on customer engagement and revenue generation. Engineering follows with 248 team members dedicated to building and maintaining the core platform. Marketing and Product (130) and Business Management (108) round out the mid-sized departments, while Finance & Administration, IT, HR, Operations, and Program & Project Management collectively account for the remaining workforce. This spread illustrates a workforce weighted toward customer-facing and technical expertise, supported by lean but complete corporate functions.

Employee distribution is geographically diverse: 445 team members are classified under “Other,” indicating a sizable remote or distributed cohort. San Francisco (153) and Dublin (148) represent the largest physical hubs, followed by Chicago (101) and London (71). Smaller clusters are based in Sydney, Los Angeles, New York, Denver, and Atlanta, reflecting a flexible location strategy that combines major tech centers with remote talent to cover key time zones and markets.