Intercom is a customer-communication software provider that employs about 938 people worldwide. Recent staffing data shows 172 new hires and 91 departures, resulting in a net addition of roughly 9% to the overall workforce. The company maintains a balanced mix of technical, commercial, and operational talent to support its live-chat, help-desk, and automated messaging products.
Sales and Support is Intercom’s largest team, accounting for 288 employees, underscoring the company’s focus on customer engagement. Engineering follows closely with 239 team members who drive product development and platform reliability. Marketing and Product (129) and Business Management (105) provide go-to-market execution and strategic oversight, while Finance & Administration (60) and Information Technology (41) handle internal infrastructure. Smaller groups such as Human Resources (34), Operations (15), Program & Project Management (8), and an additional 19 employees classified as Other round out the organizational structure.
Headcount is distributed across several global hubs, with Dublin, Ireland hosting the largest share at 248 employees. The San Francisco office is the biggest U.S. location at 153 employees, complemented by 100 staff in Chicago and 73 in London. Additional presence includes Sydney (20), Los Angeles (9), San Jose (7), Oakland (6), and Limerick (5). An "Other" category captures 84 employees who work remotely or in smaller satellite offices, reflecting a flexible workforce model.