Company Insights
Published on
October 15, 2025
Total Employees
961
7.2% from last year
51
New Hires (YTD)
130
5% of total workforce
Departments
19
650 in Engineering
Locations
14
5,012 in New York, NY
Intercom is a customer communications software company with a team of 961 people. Headcount data shows 130 new hires and 51 departures. The organization spans customer-facing roles, engineering, product, and core business functions that support its platform and operations.
Sales and Support is the largest group with 293 employees, about 30% of the company. Engineering follows with 248 employees (about 26%). Marketing and Product totals 130 (about 14%), and Business Management has 108 (about 11%). Finance and Administration (63), Information Technology (42), and Human Resources (35) support the core business, with smaller teams in Operations (15) and Program and Project Management (8), plus 19 categorized as Other.
Sales and Support
293
Engineering
248
Marketing and Product
130
Business Management
108
Finance and Administration
63
Information Technology
42
Human Resources
35
Operations
15
Program and Project Management
8
Other
19
Intercom’s workforce is distributed across multiple hubs and remote locations. The largest concentration is categorized as Other with 437 employees (about 45%), followed by San Francisco, CA with 153 (about 16%), Dublin, Ireland with 148 (about 15%), Chicago, IL with 101 (about 11%), and London, UK with 71 (about 7%). Smaller teams are based in Sydney, Australia (21), Los Angeles, CA (9), New York, NY (7), Oakland, CA (7), and San Jose, CA (7).
San Francisco, CA
153
Dublin, Ireland
148
Chicago, IL
101
London, UK
71
Sydney, Australia
21
Los Angeles, CA
9
New York, NY
7
Oakland, CA
7
San Jose, CA
7
Other
437
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