Intercom is a customer-communication software company that employs about 960 people worldwide. Recent staffing data shows 176 hires and 83 departures, producing single-digit net growth that supports the expansion of its live-chat, help-desk, and automated messaging products. The organisation maintains a diversified mix of technical, commercial, and operational talent to keep pace with product innovation and customer demand.
Sales and Support is the largest team with 293 employees, highlighting Intercom’s emphasis on customer engagement. Engineering follows with 248 professionals who design, build, and maintain the platform’s core functionality. Go-to-market execution is driven by 130 employees in Marketing and Product, while 108 staff in Business Management provide strategic oversight. Finance & Administration (63), Information Technology (42), Human Resources (35), Operations (15), Program & Project Management (8), and 19 employees in an Other category round out the company’s organisational structure.
Headcount is distributed across several global hubs. San Francisco is the largest single office with 153 employees, closely followed by Dublin at 148. Additional concentrations include 101 team members in Chicago and 92 in London, underscoring a balanced U.S.–Europe footprint. Smaller groups operate from Sydney, Los Angeles, Denver, New York, and Oakland, while a sizeable remote and satellite contingent of 420 employees is captured under the Other category, reflecting Intercom’s flexible approach to workplace location.