- PagerDuty is a leading provider of an Operations Cloud platform that facilitates incident management and automation for mission-critical work in modern enterprises, positioning itself as a key player in the IT and services industry.
- In the past year, PagerDuty launched its next-generation Operations Cloud platform in Spring 2026, enhancing its capabilities with AI-driven features and automation tools, while also announcing its fourth quarter and full year fiscal 2026 financial results.
- The company serves a diverse range of notable customers, including major enterprises that leverage its platform for incident management and operational efficiency, and has established numerous partnerships to enhance its service offerings.
- PagerDuty's ideal buyers are IT and operations leaders in large organizations who need to streamline incident response and reduce operational downtime, making it crucial for sales teams to engage with potential clients looking to improve their operational resilience now.
Sales and Support is PagerDuty’s largest function with 329 employees, accounting for just over 32 % of total headcount. Engineering follows closely at 285 employees (about 28 %), highlighting the company’s emphasis on product development and platform reliability. Marketing and Product teams represent 140 employees (nearly 14 %), while corporate functions such as Human Resources, Finance & Administration, and Business Management collectively contribute around 15 % of staff. Smaller yet essential groups—Information Technology, Operations, Legal, and Other roles—round out the remaining workforce, illustrating a well-rounded organizational structure that balances customer-facing, technical, and supporting disciplines.
PagerDuty’s talent footprint is widely distributed. Approximately 57 % of employees are classified under "Other" locations, indicating a significant remote or flexible workforce. The largest single office is in San Francisco with 212 employees (about 21 %). Additional North American hubs include Atlanta (68 employees), Toronto (53), Austin (16), Portland (16), Denver (15), and New York (15). European presence is anchored by Lisbon (25 employees) and London (16), demonstrating a growing international reach while maintaining strong roots in U.S. technology centers.
