- Sendbird is a leading AI customer experience platform that provides communication APIs and solutions for enterprises, enabling them to enhance customer interactions across various channels.
- In November 2025, Sendbird launched Delight.ai, the first branded AI concierge built on long-term memory, and achieved ISO/IEC 42001 certification for responsible AI management.
- The company serves over 300 million users monthly and has established partnerships with major brands, leveraging its voice AI technology to improve customer service efficiency.
- Sendbird's ideal buyers are enterprises looking to automate customer support and enhance user engagement, addressing the growing consumer preference for automated solutions over traditional human interactions.
Engineering and Sales & Support are the two largest groups, each accounting for roughly 29 % of total headcount (46 employees per team). Marketing & Product follows at about 18 %, underscoring an emphasis on market education and roadmap execution. Smaller yet essential functions—Business Management, Human Resources, and Finance & Administration—collectively represent around 20 % of the organization, while Quality, IT, and Consulting roles make up the remaining 3 %. The addition of 34 new employees suggests that growth has been concentrated in client-facing and technical positions to strengthen both product capabilities and customer adoption.
Sendbird maintains a notably distributed workforce. Approximately one quarter of employees are based in San Francisco, while Seoul hosts just over one fifth. Smaller offices operate in New York, Singapore, London, San Jose, San Mateo, Denver, and Austin, each employing between 2 and 6 people. A significant 36 % of staff are classified under “Other,” pointing to remote or flexible arrangements that extend the company’s reach beyond its primary hubs and support global customer coverage.
