- Ushur is a leader in Customer Experience Automation (CXA) for regulated industries, offering AI-powered solutions that enhance customer interactions and streamline complex workflows.
- In March 2026, Ushur launched its Voice-Guided Experience, enabling synchronized voice and visual interactions, and secured $25M in Series B funding to accelerate growth and innovation.
- Key customers include major insurers like Aetna and Unum, who have reported up to a 40% improvement in Net Promoter Scores after implementing Ushur's solutions.
- Ushur's ideal buyers are enterprises in healthcare, financial services, and insurance looking to improve customer engagement and reduce operational costs through automated, secure communication channels.
The company operates with a diverse departmental structure, comprising 10 distinct areas. The largest department is Operations, with a headcount of 19, followed closely by Information Technology at 16 employees. Sales, Engineering, and Marketing departments also contribute significantly, with 9, 7, and 5 employees respectively. This functional mix indicates a balanced focus on both operational efficiency and technological advancement.
The company's workforce is distributed across 21 locations, with Santa Clara, CA, housing the largest concentration at 9 employees. Other notable locations include New York, NY, with 4 employees, and San Francisco, CA, with 3. The substantial 'Other' category, comprising 58 employees, suggests a significant presence in remote or less concentrated areas, reflecting a distributed workforce strategy.
