Zendesk, a customer-experience and help-desk software company, employs roughly 3,900 people worldwide. Recent staffing data shows the workforce expanded by about 13 percent through 510 new hires, while 592 employees departed, producing a net decrease that signals active reshaping of teams. The organization spans nearly twenty functional areas and maintains a geographically dispersed talent base that supports product development, sales, and customer operations.
Sales and Support is the largest group with approximately 1,396 employees, accounting for just over one-third of total headcount and reflecting the company’s service-centric business model. Engineering follows with around 1,117 employees, or 29 percent of the workforce, underscoring Zendesk’s ongoing investment in product development. Marketing and Product collectively number about 592 team members, while administrative functions such as Business Management, Finance & Administration, and Human Resources together comprise roughly 12 percent of staff. Smaller units, including Information Technology, Operations, Consulting, and an "Other" category, round out the remaining few percentage points, highlighting a balanced mix of technical, commercial, and support roles.
Zendesk’s employees are distributed across key technology and customer-service hubs. San Francisco hosts the largest contingent with roughly 514 team members, followed by Madison, Wisconsin, at 272. The company also maintains sizable groups in Ireland, Austin, Melbourne, Singapore, New York, Berlin, and São Paulo, each ranging from about 50 to 150 employees. An additional "Other" category covering remote or smaller offices represents close to 300 people, illustrating Zendesk’s flexible approach to talent placement and its commitment to serving a global customer base.