Zendesk, known for its customer-experience and help-desk software, employs roughly 3,975 people worldwide. Hiring and departures were closely balanced, with a little over 500 employees added and a similar number leaving, indicating ongoing realignment rather than unchecked expansion. The workforce spans nearly twenty functions and supports product development, sales, and customer operations across multiple regions.
Sales and Support is the largest unit at about 1,400 employees, a little more than one-third of total headcount and a reflection of Zendesk’s service-oriented business model. Engineering follows at around 1,130 employees, or just under 30 percent, underscoring sustained investment in product development. Marketing and Product together account for roughly 600 team members, while administrative groups—Business Management, Finance & Administration, and Human Resources—collectively make up close to 12 percent of staff. Smaller clusters in Information Technology, Operations, Consulting, and an “Other” category round out the remaining roles, demonstrating a balanced mix of technical, commercial, and support functions.
Employee distribution highlights a sizeable remote and flexible workforce, with the "Other" category representing about 2,500 people. The largest single office is in San Francisco with roughly 500 employees, followed by Madison, Wisconsin, at just over 270. Additional hubs in Austin, Ireland, Melbourne, New York, Berlin, and São Paulo each host between 50 and 150 staff members. This spread illustrates Zendesk’s global reach and its strategy of positioning talent close to both technology centers and customer markets.