Segment, the customer data platform owned by Twilio, employs roughly 350 people across its global operations. The organization maintains a lean structure, registering modest hiring alongside a notable number of departures that have kept overall headcount relatively steady. Its workforce supports the development and delivery of data infrastructure that helps businesses collect, unify, and activate customer information.
Sales and Support is the largest function at about 197 employees, emphasizing Segment’s focus on customer relationships and revenue generation. Engineering follows with roughly 98 team members dedicated to building and maintaining the core data platform. Marketing and Product, Business Management, Consulting, IT, Finance & Administration, Program & Project Management, Operations, and Other roles make up the balance, each numbering fewer than 30 employees and illustrating a streamlined approach to corporate and back-office staffing. Recent hiring has been concentrated in frontline and technical roles, while approximately 70 employees have departed across various departments.
Segment’s talent footprint is widely distributed. The single biggest concentration is a remote and undefined "Other" category of about 167 employees, indicating a flexible approach to location. Among named offices, San Francisco hosts the largest group at roughly 59 people, followed by hubs in Denver, New York, Los Angeles, and Chicago. Smaller teams operate from London, Seattle, Atlanta, Boston, and additional cities, giving the company coverage across key North American and European markets.