Freshworks is a cloud-based customer-engagement and IT service management company that employs roughly 2,286 people worldwide. Headcount data shows 294 recent additions alongside 739 recorded departures, reflecting ongoing workforce realignment as the firm scales its product suite. Talent is distributed across multiple continents, with the largest clusters in India and the United States, supporting engineering, customer success, and go-to-market operations.
Sales and Support is the largest group with 838 employees, underscoring Freshworks’ emphasis on customer acquisition and service delivery. Engineering follows with 592 team members responsible for building and maintaining the platform, while the Marketing and Product organization counts 403 employees who guide positioning and roadmap execution. Business Management, Finance & Administration, Information Technology, and several smaller functional units, including Quality and specialized industry teams, round out the remaining headcount, illustrating a balanced mix of technical and operational expertise.
The workforce is concentrated in India, where Chennai hosts 756 employees and Bengaluru 296, reflecting the company’s origins and strong engineering base in the region. In the United States, Freshworks maintains a presence in San Francisco and Denver with 115 and 89 employees respectively, complemented by a smaller team in San Jose. Additional clusters in Hyderabad, London, Mumbai, and Berlin support regional sales and customer success efforts, while an "Other" category of 850 employees highlights the company’s broader distributed and remote talent footprint.