Freshworks is a customer-engagement and IT service management software provider that employs roughly 2,256 people worldwide. The available data shows 316 recent additions to the team alongside 758 recorded departures, highlighting ongoing workforce realignment as the company scales its cloud-based product suite. Freshworks maintains a distributed talent model anchored in India and the United States, supporting product development, sales, and customer success functions.
Sales and Support is Freshworks’ largest group with 826 employees, underscoring the company’s focus on customer acquisition and service. Engineering follows with 583 team members who build and maintain the platform, while Marketing & Product employs 398 people who drive go-to-market strategy and roadmap execution. Business Management, Finance & Administration, IT, Human Resources, Operations, and Program & Project Management collectively account for the remaining headcount, illustrating a balanced blend of technical and operational expertise.
The workforce is concentrated in India, with Chennai hosting 747 employees and Bengaluru 286, reflecting the firm’s origins and strong engineering base in the region. In the United States, Freshworks’ presence is led by San Francisco (115 employees) and Denver (89), complemented by a smaller team in San Jose. Additional clusters operate in London, Berlin, Mumbai, Hyderabad, and other locations, supporting regional sales and customer success efforts. This global footprint allows Freshworks to serve customers across North America, EMEA, and APAC while leveraging cost-effective talent hubs in India.