How Many People Work at Freshworks? Headcount and Employee Trends

Freshworks is a customer-experience software provider that employs roughly 2,300 people worldwide. Recent workforce data shows 246 new hires alongside 700 departures, indicating a period of organisational reshaping. The figures suggest active talent rotation as the company aligns resources with product and market priorities while maintaining a sizeable global presence.

Customer-facing roles dominate Freshworks’ organisational chart: Sales and Support accounts for 838 employees, or about one-third of total headcount. Engineering follows with 592 team members, underscoring the company’s commitment to product development, while Marketing and Product contributes another 403 employees. Smaller but important groups include Business Management (142), Finance and Administration (92) and Information Technology (71). Human Resources, Operations, Program & Project Management and an assorted “Other” category collectively add 148 employees, rounding out a balanced mix of commercial, technical and corporate functions.

Freshworks’ talent footprint is anchored in India. Chennai hosts 1,016 employees—around 44 % of the global workforce—followed by Bangalore with 421 staff members. Outside India, the company maintains hubs in San Francisco (115) and Denver (89) and smaller teams in Hyderabad, London, Mumbai, Berlin and Seattle. An additional 468 employees are classified under “Other” locations, illustrating a distributed model that supports customers across regions.