- Freshworks is a leading provider of uncomplicated AI-powered software focused on enhancing employee and customer experiences, with its employee experience (EX) segment generating $510 million in annual recurring revenue as of 2025.
- In April 2026, Freshworks appointed Kuntal Vahalia as Senior Vice President of Global Channels and Alliances to strengthen its partner strategy and support the growing enterprise customer base.
- The company has over 1,500 customers contributing more than $100,000 in annual recurring revenue, reflecting a 28% increase from the previous year, and is focusing on partnerships with global system integrators to enhance its enterprise reach.
- Freshworks targets larger enterprises looking for efficient IT service management solutions, addressing complex service challenges with its innovative software offerings, making it a compelling option for B2B sales teams to consider now.
Sales and Support is the largest group with 838 employees, representing about 37% of headcount. Engineering follows with 592 employees (approximately 26%), and Marketing and Product totals 403 (around 18%). Business Management (142), Finance and Administration (92), Information Technology (71), and Human Resources (68) make up core corporate functions. Operations (31) and Program and Project Management (18) are smaller specialized teams, with an additional 31 employees categorized as Other.
Freshworks has a diversified geographic footprint across 20 locations. India represents a substantial share, led by Chennai with 723 employees (about 32%) and Bengaluru with 296 (about 13%), alongside Hyderabad (54) and Mumbai (25). The United States includes San Francisco (105), Denver (89), and San Jose (13), while Europe includes London (53) and Berlin (20). A further 908 employees are grouped under Other, aggregating headcount across additional sites and remote roles.
